| If you are having a problem
with a product:
Oregon Scientific products do not fail
often. We have found that a large percentage of potential returns
are not defective at all. There are two main causes of these
misunderstandings:
Atomic Clock Setting: The clock
information signal the government transmits carries best at night.
It can be affected by weather and radio frequency noise from other
sources. When first powered on, atomic clocks must receive a clear
signal to achieve their initial setting. After
the initial setting, the clock can maintain accuracy with only
occasional reception. For that reason, you may have to put the
batteries in your new clock and place it in a window facing Colorado
overnight to achieve the initial setting. In extreme cases, when
weather conditions are unfavorable, you are a long way from Colorado, or
you are receiving interference from other electronic devices, it
could take a few nights to achieve the initial setting. Once the
initial setting is achieved, the clock can be relocated.
Wireless Weather Products: The
frequencies used for wireless weather products are also used for many
other common devices, from cordless phones to garage door openers.
The remotes for the wireless products transmit a signature that the
console must recognize and lock on to. The console listens for a
signature when it is first powered on. If the remote is not
operational when the console is powered up, the console will not find
it's remote. The remote must be powered up first. You may
need to remove the batteries from the console, put them back in, and not
press any buttons for up to three minutes to sync them back
up.
If your product is still non-functional, you can
visit the Oregon
Scientific Site for support information.
If you received the wrong
item:
We don't mess up often, but it has happened.
Please Email us for return instructions and a return authorization.
We can issue a call tag to have the unit picked up by UPS, or you can ship
it insured Priority Mail from your Post Office to our P.O. Box and we will
reimburse you for postage. Please do not mail it to our warehouse
address. The warehouse is on a rural route. The postman
usually does not come by while we are there, and he will not drop it off
without a signature. The package will likely be lost in the system
for a while, and then return to you.
If you have changed your
mind and don't want the product:
Non-defective returned products must be returned in
as-new condition with all packaging intact. When we receive them, we
will verify that they are as-new, suitable for resale. Non-defective
returns are assessed a 15% restocking charge to compensate for the
handling, charge card fees and YaHoo store commissions. If the
product is resalable, 85% of the product purchase price will be
refunded. The shipping will not be refunded. Products that are
not resalable cannot be returned for a refund. |
